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Give great service. Improve patient experience.
Providing patients with the best care and experience is key in the healthcare industry.
With increasing demand and pressure to perform, hospitals, GP surgeries and dentists are turning to technology to improve efficiencies and provide the best experience possible.
A fully-managed phone system from Nomis Connections gives you access to a host of advanced features to support your practice and improve staff efficiency.
Healthcare professionals – front-of-house to doctors – can give a high-quality service over the phone, while clever integration eases their workload and provides joined-up communication.
Rather than being met with an engaged tone at busy times, patient calls can be queued in the cloud, with comfort messages and healthcare announcements being played as they wait.
Ensure high-quality calls using market-leading HD phones across a business-grade network.
Integrate your phone system with your EMIS or other patient database. Screen-pop patient information as they call in and update records on-the-fly.
Eliminate missed appointments through automated SMS reminders.
Never miss a call
Queue calls in the cloud to make sure your patients are never met with an engaged tone.
Play queued calls comfort messages and health announcements to keep them in the know.
Our flexible solution means your practice is still reachable, even in a disaster situation.
Be there, even when you aren’t
Automatically divert to out-of-hours emergency numbers, announce opening times and advise on health emergencies through auto-attendant.
Nomis deals with all aspects of our telephone systems including making savings for the surgery on call charges. We are looking forward to upgrading our system in the near future and we know we can trust Nomis to deliver and manage the implementation of new third party software to integrate the phones with our patient database.
Penny Borrow - Practice Manager, St John's Way Medical Centre
We understand the needs of efficient, effortless communication in healthcare – and its effect on patient experience.
First, we work with you to understand your goals and provide a solution that suits you down to the ground. Then, we install and set up your solution according to your needs, before supporting it through its lifetime.
Alongside this, your dedicated account manager will be with you every step of the way. They’ll provide expert advice and best practice to make sure you get the best out of your system.