Local offices
- London
- 0207 078 9830
- Fleet
- 01252 411 111
- Guildford
- 01483 339 993
- Liverpool
- 0151 2030 200
- Manchester
- 0161 8700 700
- Newcastle
- 0191 3000 666
Estate Agents
Be intelligent. Be Flexible. Be productive. Never miss a call.
Scenario
The telephone is the main medium of communication between estate agents and their clients. It’s also used to communicate between multiple branches.
The industry demands swift, intelligent and efficient communication where agents are able to quickly respond to enquiries and queries. The cost of a missed sales call? £3,200 on average.
The B2C nature of the industry means that agents must be flexible to attend viewings and talk to buyers and sellers outside of a standard 9-5 day. It also leads to a high call volume, especially to mobiles.
Solution
Combining a Mitel phone system with a call logging service and a competitive call plan provides you with a powerful solution and cost-effective solution that lets you manage your calls in the best way possible.
Benefits
Wave goodbye to missed calls
Brilliant features and add-ons ensure all your calls are always answered.
Be intelligent
Call logging helps you identify busy times and bottlenecks, letting you make informed decisions on staff levels, branch opening times and more.
Be flexible
Agents can pick up calls wherever they are through clever mobile twinning or a smartphone app.
Be in control
Connect multiple branches and manage calls across them with a single phone system.
Be at the hub of things
Create a contact centre environment to handle new enquiries and distribute them to agents.
Give the personal touch
Provide agents with a direct dial number to give their clients.
Be there, even when you aren’t
Divert calls to other branches if one is closed. Pick up out-of-hours messages and return them first thing.
A package that packs a punch
Our call packages can save you up to £1,000 a year, per branch.
Nomis were able to achieve the goal on time, at budget and with little impact on downtime to our business. The net result is we feel more efficient and productive and the ongoing data and support has really been helpful when making decisions going forward with strategy and further expansion.
Carlo Stocchetti - Group Managing Director, Bridges Estate Agents.
Why us?
We can draw on our extensive experience of working with UK estate agents to give you a solution that suits your needs completely.
Our in-house support team are here to take care of your solution through its lifetime, protecting your investment and giving you peace of mind.
You’ll also get a dedicated account manager who’s on-hand to make sure you’re getting the best out of your solution, and assist you whenever you have any questions.