Local offices
- London
- 0207 078 9830
- Fleet
- 01252 411 111
- Guildford
- 01483 339 993
- Liverpool
- 0151 2030 200
- Manchester
- 0161 8700 700
- Newcastle
- 0191 3000 666
Control how inbound calls to your business are handled with an inbound management service.
Our platforms ensure that callers speak with the right person first time, every time, and guarantee business continuity in the event of a disaster. With inbound, you never miss a call.
The Inbound range
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Contact Point is the ideal platform for sole traders and single-site businesses that want to set up and amend their inbound call routing according to opening hours/staff availability. -
Contact Path is perfectly suited to multi-site/multi-department organisations that need to route inbound calls according to who and where a caller is, or to their account manager. You can also set up and manage calls to your different teams and departments. -
Contact Pro provides you with complex, reliable call centre functionality. It’s great for businesses where customer service is key, and look to address incoming enquiries quickly and effectively. -
Business Continuity is your perfect partner in and out of a disaster situation. It provides high-level assurance and control over your inbound calls. 10,000 minutes can be included for a fixed monthly fee, making it fantastically cost-effective.The service can be accessed securely online or through an easy-to-use mobile app, giving you control from anywhere.
Contact Point
Contact Point is the ideal platform for sole traders and single-site businesses that want to set up and amend their inbound call routing according to opening hours/staff availability.
Contact Path
Contact Path is perfectly suited to multi-site/multi-department organisations that need to route inbound calls according to who and where a caller is, or to their account manager. You can also set up and manage calls to your different teams and departments.
Contact Pro
Contact Pro provides you with complex, reliable call centre functionality. It’s great for businesses where customer service is key, and look to address incoming enquiries quickly and effectively.
Business Continuity
Business Continuity is your perfect partner in and out of a disaster situation. It provides high-level assurance and control over your inbound calls. 10,000 minutes can be included for a fixed monthly fee, making it fantastically cost-effective.
The service can be accessed securely online or through an easy-to-use mobile app, giving you control from anywhere.
Benefits of inbound call management
Yours anywhere
Instant, secure control of your inbound call plans from any device.
Multi-purpose
Manage everyday calls, encourage flexible working, protect yourself in a disaster.
Looks great, works even better
A great looking drag-and-drop interface makes it easy to build and amend your call plans.
Don't hang about
Setup takes moments and changes are instant.
Stay in the know
Digest your inbound call stats with ease through dashboards and reporting.
No capital outlay
You get the power of inbound on a simple monthly subscription.
Features
Choose the perfect inbound call management service for your business.
| Contact Point | Contact Path | Contact Pro | Business Continuity | |
|---|---|---|---|---|
| Secure online management, quick and easy access | • | • | • | • |
| Set user permissions using administration rights | • | • | • | • |
| Make informed business decisions with performance statistics | • | • | • | • |
| Never miss a call with Divert on Busy, No Answer and Failover | • | • | • | • |
| Time of Day/Day of Week routing to suit your business hours | • | • | • | • |
| Deal with weekends and bank holidays using date routing | • | • | • | |
| Load balance your calls across teams or sites with call distribution | • | • | • | |
| Use a hunt group to find specific people or the first available person to answer the call | • | • | ||
| Tailor call routing according to your caller’s number with area-based routing | • | • | ||
| Cope with your busy periods using scalable call queuing | • | |||
| Provide callers with menu options for call routing using Auto Attendant | • | |||
| Use call recording for audit trails, compliance or training purposes | Optional | Optional | Optional | Optional |
| Pick up, share and archive voicemail across your sites or teams. | Optional | Optional | Optional | • |
| Personalise call answering with call whisper | Optional | Optional | Optional | Optional |
| Measure advertising ROI and productivity with advanced call statistics | Optional | Optional | Optional | • |
| Receive statistics for daily, weekly and monthly periods in your inbox with Inbound reports | Optional | Optional | Optional | Optional |
| Activate call plans on the move with the Inbound app | Optional | Optional | Optional | • |