Desktop smartphone

The power of VoIP on your desktop.

Giving you the full functionality of your hosted VoIP system on your desktop, the Horizon desktop smartphone is your perfect partner if you work from a number of different locations.

This great looking client is available to download to your PC, offering you the ability to

• Make and receive calls straight from your computer
• Manage your call settings such as forwarding, twinning and Do Not Disturb
• Send Instant Messages to your team and view their presence
• Access your company directory

Integrator

Stay connected. Be productive.

Unleash even more of Horizon’s capabilities with Horizon Integrator. It’s a powerful piece of software that allows you control your VoIP service from your desktop.

It also provides interaction with key programs such as Microsoft Outlook® and Skype for Business®, improving your productivity.

• Call Preview – popup notifications let you see who’s calling
• Click to Dial – highlight and dial numbers straight from your computer
• Integration with Skype for Business – Change your presence to reflect when you’re on a call or if you cannot be disturbed.
• Desktop Control – Instantly access your call history, call forwarding, presence and a wealth of other features

Integrator CRM

Compatible with over 20 of the top CRM packages including Salesforce and Microsoft Dynamics, Integrator CRM helps users to be even more efficient and productive by providing quick access to contacts and the ability to dial directly from your CRM system.

Mobile Client

Smartphone. Smart App.

Take your office phone with you wherever you go with the Horizon mobile client. Available to both Apple iOS and Android users, the mobile client is packed out with great features – giving you one number anywhere:

• Make and receive calls over Wi-Fi and the mobile network
• Use IM to chat with your colleagues and view their presence on-the-go
• Keep working in a disaster situation
• Twin your desk phone and mobile client for simultaneous ringing
• Control your Horizon account from your smartphone

Call Centre

Manage. Prioritise. Control.

With Horizon Call Centre, you can manage, monitor and control your inbound call centres from anywhere.

The ideal solution for any business that has departments receiving high levels of calls, such as sales teams, helpdesks and customer service departments, Call Centre will, boost the productivity of your staff and help them deliver a first-rate service to your customers.

Key features:

• Intelligent call distribution
• Quality caller experience
• Flexible working
• Rapid escalation
• Valuable insight
• On-demand, scalable service
• Out-of-the box integration with Akixi management reporting

Receptionist Console

Real-time. Real visibility. Effortless management.

The Horizon Receptionist Console gives you a highly-efficient way of managing your calls across single or multiple sites. Easy to use with an intuitive interface, the console lets your reception staff to distribute calls in the most efficient way possible.

Management Reporting

Analyse. Report. Learn.

The Akixi call reporting suite gives you unlimited access to your call stats and reports – live and on-demand.

• Real-time stats – Wall boards with information and alarms ensure critical routes into your business are constantly monitored
• Comprehensive reporting – manage and schedule reports on the stats that matter to you
• Access on any device – Use the service on your desktop, or monitor through your mobile on-the-go
• Abandoned call recovery – Missed a call? Instantly see if it’s been returned
• Cradle-to-grave reporting – Monitor every leg of a call into your business, from beginning to end
• Hosted in the cloud – Monitor multiple sites and ensure business continuity

Call Recording

Record. Retrieve. Listen.

Record your calls automatically or on-demand and access them wherever and whenever you’d like. Call recording is great for compliance, customer service and audit purposes, protecting your business and ensuring you give the best service possible.