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None of us like receiving an unexpectedly high landline or mobile bill, whether it’s for a personal or business account. Here are our top tips for keeping on top of your calls, and your bills to what you expect.

1. Try not to call 118

Directory enquiries may be handy sometimes, especially when you’re out of the office. However, calling them does come at a premium.

To give you an idea, calls to BT’s 118 500 service costs £3.99 per call and £1.89 per minute, while 118 118 costs £3.49 per call plus £3.49 per minute.

We’d opt for a quick Google search to find the number you need instead.

If you desperately need to dial a 118 number, it’s better to note down the number you’re enquiring about and call it yourself rather then asking them to put you through, as you’ll also be charged a fee for the onward call.

2. Look at mobile clients

Do you and your team spend a lot of time out of the office? Consider routing calls into your phone system to your mobiles via a mobile client.

Mobile clients give you the power to be in touch anywhere, let you use all the features of your desk phone on your mobile, and be available through one number anywhere. This saves you time and money through increased productivity, and fits perfectly with your flexible working policies.

3. Avoid calling premium ‘non-geo’ numbers

Last year saw the beginning of a project to make UK call rates clear for everyone under Ofcom’s ‘UK Calling’ initiative.

The good news is that calls to 0800, 0808 and 116 numbers are free from both UK landlines and mobiles.

Numbers beginning 084, 087, 09 and 118 do still carry a charge, however these should clearly display just how much it will cost you.

From our experience over the last year, most companies will either offer a freephone or ‘local rate’ (01, 02, 03) number to call – so always pick that one.

4. Need to call multiple people? Why not have a conference bridge…

Lots of us have regular conference calls – be they for our Monday morning team meetings or scoping a project with a new customer.

If you’re the conference host, it can be a pain having to dial all the participants and bring them into the conference. It can also tie up many of your lines as you’re making multiple outbound calls, increasing your bills at the same time.

Investing in a conference bridge lowers the cost and takes away the pain. The service will give you a single number that all participants can dial into, and because it’s hosted in the cloud, the cost stays down too.

Want to add video to the mix? Let’s have a chat about our video conferencing services.

5. Mobile user? Make sure you have enough data

Mobile data is a must if you want your smartphone to be smart.

Having the right amount of data each month is key, as out-of-bundle data charges can quickly rack up, often without you even realising.

If you just send the odd email and browse the web, you’ll be ok with a lower data bundle. However, if you upload a lot of photos or use streaming services such as Spotify and Netflix, you’ll want a higher one.

Want to control which apps use mobile data on your iPhone? We’ll show you how…

6. Make sure your tariff or bundle reflects your usage

Tariffs and bundles both provide great financial options to your business.

Bespoke tariffs can be made to fit perfectly with your usage, meaning you only ever pay for what you use – while bundles give you great value at a fixed cost per month, making them ideal for cash flow.

With both options, it’s important that you’re on a plan that reflects your usage. Telecoms companies such as Nomis Connections will analyse your usage and ensure you’re always on the right plan, so you don’t get any unexpected surprises.

7. Know what you’re paying for out-of-bundle

If your calls come as part of a minutes bundle, your telecoms provider should be able to analyse your current usage and recommend a package that fits with your usage.

It is, however, always good to know what your out-of-bundle pence per minute rate is just in case you have an exceptionally busy month.

8. Watch out when calling people back from your mobile voicemail

“…press five to call back…”

We all get this option after we’ve listened to a voicemail message on our mobile, but not many people realise that some networks charge a premium for this callback service.

Listen to your message, hang up and return the call through your missed call list – no nasty surprises.

9. Keep an eye out when roaming

Before you go abroad, it’s good to know how much it’s going to cost to use your phone in the country you’re travelling to.

The amount you pay largely depends on which UK mobile network you’re on and what type of bundle you have. Some packages will allow you to use your existing UK bundle for a small daily charge in specific countries, while others will revert to a pence per minute charge.

When it comes to using data (particularly in countries where you can’t use your UK allowance), we’d recommend turning data roaming off and using free Wi-Fi where you can.

It’s also worth noting that, as part of the EU’s ‘Digital Single Market’ pledge, you’ll no longer pay fees for roaming in Europe from 15th June 2017.

10. Ask us for advice!

We’re always here to help if you need any advice, so please don’t hesitate to get in touch!