Brochures and user guides

In this section, you can assess all the brochures and user guides for your Horizon phone system.

Horizon portal training video

Polycom VVX 411 Training Videos

Training videos to get the best out of your Polycom VVX 411 phone on Horizon.

  • Chapter 1: Using the speakerphone

  • Chapter 2: Transferring a call

  • Chapter 3: Searching the company directory

  • Chapter 4: Redialling a number

  • Chapter 5: Placing a call on hold

  • Chapter 6: Making a call

  • Chapter 7: Do Not Disturb

  • Chapter 8: Conference calls

Cisco SPA504G training videos

Training videos to get the best out of your Cisco SPA540 Handset on Horizon

  • Chapter 1: Using the speakerphone

  • Chapter 2: Transferring a call

  • Chapter 3: Searching the company directory

  • Chapter 4: Redialing a number

  • Chapter 5: Placing a call on hold

  • Chapter 6: Making a call

  • Chapter 7: Do Not Disturb

  • Chapter 8: Conference calls

Horizon scheduling

Training videos to take you through scheduling on Horizon.

  • Chapter 1: Introduction and scenario

  • Chapter 2: The flow chart

  • Chapter 3: Producing a hunt group

  • Chapter 4: Adding a voicemail file

  • Chapter 5: Setting up schedules and events part one

  • Chapter 6: Calendar view

  • Chapter 7: Forwarding a call to a hunt group

  • Chapter 8: Setting up schedules and events part two

  • Chapter 9: Reassigning incoming call traffic

  • Chapter 10: Ending

Horizon Call Centre agent client

Training videos to introduce you to the Horizon Call Centre agent client.

  • Chapter 1: Overview

  • Chapter 2: Signing into the client

  • Chapter 3: Guided tour

  • Chapter 4: Contacts pane

  • Chapter 5: Call console pane

  • Chapter 6: Joining calls, post-call settings and wrap-up timer

  • Chapter 7: Placing calls

  • Chapter 8: Answer, end, hold and resume calls

  • Chapter 9: Transferring calls

  • Chapter 10: Conference calls

  • Chapter 11: Monitoring supervisors

  • Chapter 12: Escalating calls

  • Chapter 13: Show and hide contacts

  • Chapter 14: Managing personal contacts and speed dial contacts

  • Chapter 15: Advanced settings

Horizon Call Centre supervisor client

Training videos to introduce you to the Horizon Call Centre supervisor client.

  • Chapter 1: Overview

  • Chapter 2: Signing in to the client

  • Chapter 3: Guided tour

  • Chapter 4: Display pane

  • Chapter 5: Contacts pane

  • Chapter 6: Call console pane

  • Chapter 7: Queued calls pane

  • Chapter 8: Monitoring agents

  • Chapter 9: Changing agents’ ACD states

  • Chapter 10: Supervisor barge-in

  • Chapter 11: Managing queues

  • Chapter 12: Supervisor dashboard

  • Chapter 13: Advanced settings

Configuration documents

To ensure your Horizon system is set up and working just the way you like it, we may send you some configuration documents as part of your setup. If you need any further configuration changes, or need to request a new configuration document, please contact the support desk.

The Nomis Support Desk

Our expert support team are here to help whenever you need it. They can help you with any set-up and programming changes on your Horizon system, answer any questions you have, and give advice if you need it.

You can speak to the team by calling 01252 411 111 (option 1), or by visiting the Nomis Support Desk.