Efficient inbound call management for admin and front of house
As the first point of contact for clients, an Administrator must deal with all enquiries in a friendly and timely manner that portrays the approachable and efficient nature of your company.
Key benefits to administrator and front of house
- Bespoke inbound call plans
- Efficient call routing
- Reduced call load at peak times
- High quality business lines
- Reduce unnecessary call traffic through DDI numbers
Natalie is an administrator in a school. One of her first tasks each day is to handle calls and enquiries during the busy morning period. Thanks to the auto attendant service provided by Nomis Connections, Natalie is able to focus on taking enquiries whilst safe in the knowledge that calls from parents reporting their children ill are being routed to a voicemail box.
After the morning rush, Natalie is able to recall messages from the voicemail box and record the appropriate information down on the system.
Natalie also takes advantage of a piece of software that links the school database to the phone system. From this, she is able to find a number with the minimum of effort and make calls at the click of a mouse button. The same service allows her to identify inbound callers and answer the phone accordingly.
While on the phone, Natalie uses a cordless Sennheiser headset that allows her to work in comfort and hands-free. The superb range of the headset allows her to answer calls even if she’s away from her desk.
Natalie is able to hold and transfer calls to the right member of staff, who she can contact at any time via a network of strategically placed interior phones and cordless DECT phones for staff outdoors. She can also divert calls to the staff voicemail boxes if they are unavailable, so they can pick their messages up between lessons.
Natalie’s solution is provided and maintained by Nomis Connections; stressful calls are a thing of the past.