Nomis Connections

call us on 0844 880 9900

Sales and service solutions

telecoms solutions for the sales and service industries

Nomis Connections can provide a future-proof solution that helps to monitor and improve call handling rates in your sales and service centres.

Sturdy and reliable systems to handle high volumes of inbound and outbound calls

In sales and service centres, efficiency is everything; outbound calls must reach the right person and deliver the right information, while inbound calls must be handled in the most effective way.

Requirements for sales and service centres

Case study
Improve call handling rates, increase productivity and efficiency

Intelligently route calls to the right area of the business and ring the phones of those who are most qualified to help.

On-hold music and announcements keep callers informed, while a call-back option shows you understand your callers time is precious.

Control outbound calls through a dialler system; make telemarketing an efficient process in a B2B or B2C environment.

Record the most valuable information through scripts and prompts.

Increase staff productivity with Sennheiser headsets.

Integrate your database and phone system for quick reference and recording.

Flexibility through hot-desking

Facilitate a flexible working environment through a secure PIN entry system that allows staff to work from any station.

One point of contact

Provide clients with a single phone number to reach you through.

Be legally compliant and show the openness of your organisation by displaying a number on outbound calls

Inform staff, encourage competition

Promote an informed and competitive culture through customisable wall boards.

Distribute calls evenly to ensure all agents have equal sales opportunities if on performance related pay.

Build lasting relationships

Automatically route clients directly to their Account Manager.

If clients have already spoken to a specific agent, their call can be routed back to the same agent if they are available.

Agents can see whose calling and answer appropriately through a caller ID function.

Manage, alter, review

Manage all calls (including missed and dropped) with intelligent call logging; ensuring processes are at their most efficient. The same calls can be recorded for customer service and training purposes.

Form custom reports to give valuable insight into agent performance and the success of a campaign.

To discuss the requirements of your sales and service centres in detail, call us on 0844 880 9900.