Efficient communication in the retail sector
Retail outlets receive calls that need to be dealt with in different ways, by different people. Calls can be customer enquiries, staff illness, HR issues, delivery notifications and head office interactions to name but a few.
You need a telephone system that helps improve internal and external communications and provides greater flexibility.
You need a supplier who can deliver your requirements and project-manage the installation, whilst providing high levels of after-sales service and support.
Calls need to reach their intended target with the minimum of effort from the caller, and the maximum of efficiency from the telephone system. Nomis Connections can ensure that your staff and customers speak to the person they need.
Retail order systems rely on a sturdy and fast internet connection. Many stock control systems and handsets also operate via Wi-Fi – making an uninterrupted, high-performance broadband connection very necessary.
- Improved all round call handling and service – an auto attendant system can provide a front door for retail outlets. Different auto attendants can be set up to work different days, and different times of the day. This feature allows callers to be put through to the right area of the store, or to a messaging service containing opening hours.
- Customers get straight through to key departments – hold and transfer functions enable staff to transfer calls to the right person.
- Cordless mobility – DECT phones can be used for important members of staff who move around the store. This system ensures that they are easily reached whatever their location.
- Link your PA system to your phone system; staff can dial into the PA system and make announcements from anywhere in the store.
- Sales staff and key personnel to be easily contacted when needed – if an important call comes in, it can be placed in a parked call queue while an appropriate member of staff is contacted. The staff member can then enter an access code on any phone and pick up the parked call.
- Integrate your database with your phone system to easily manage inbound and outbound calls.
- Control and reduce your costs with a single monthly bill, ensuring you only pay for what you need.
- A reliable, fast business broadband package for quality data transfer.
For more information on how we can enhance communication in your retail business, contact us any time.