A business telecoms solution from Nomis Connections allows simplified management of people and process, so that your business is at its most efficient.
Inbound call control
With your business telecoms system provided by Nomis Connections, you can manage the destinations of your inbound calls to fixed-line and mobile devices.
- Give callers easy access to the part of your business they need using an intelligent auto attendant system
- Queue and call-back functions store calls in the appropriate place while music on hold and announcements allow you to communicate any information you want your customers to hear
- Give callers direct access to specific members of staff with allocated DDI lines, reducing unnecessary burdens on your inbound call system
- Facilitate relationship building between staff and clients using caller ID services
Outbound call control
Sophisticated auto-dialling technology is available for individuals making high-volumes of outbound calls. The software can work in conjunction with a CRM system, ensuring data is always current.
Desktop call management software enables staff to control their office phone via their computer. The technology is simple to use, with easily customisable hot-keys for easy commands.
Call logging
Intelligent call logging software provides live and summary information of all inbound and outbound calls. This information can be used to review staff efficiencies or displayed on a wall board for real-time call statistics.
Our call logging service is able to email managers and support staff with details of a lost call so callers can be called back. This shows your clients the dedication that exists within your organisation.
Call recording
Record both inbound and outbound calls in superb quality to train staff and provide your customers with the right attitude from every member of staff.
Call recording services can also be used for for legal or audit purposes and Nomis Connections even offers ad hoc call recording technology; meaning you can record entire calls even if you’re already half-way through them!
Did you know?
Answerphone services come as standard on all solutions provided by Nomis Connections, ensuring that callers are never left to simply ‘ring out’.
Contact Nomis Connections to find out how a bespoke telecoms solution could help your specific business needs.