Click to dial software

Click to dial is a superb, reliable dialler service that can benefit any business that wants to improve their outbound call efficiency.

The service works in conjunction with your database and enables users to call any number displayed on their screen at the click of a button. Starting at a one-off cost of just £15 per user, a click to dial service is a cost-efficient method for businesses of any size.

Click to dial for users

Users simply navigate through their databases, select a number to dial and the service will ring it. Our click to dial software even offers users complete control their desk phone through their computer, quickening the calling process.

Click to dial for managers

This service gives managers the knowledge that their staff are working productively and are very unlikely to waste time dialling incorrect numbers.

To order a full package or trial of our click to dial software for your business, call us today on 0844 880 9900.

Progressive dialler

Progressive dialling software is ideally suited for business-to-business (B2B) calling. The service makes outbound calls systematically once an agent becomes available. This removes the need for agents to call numbers themselves, providing them more time to prepare for their next call, and ensuring the highest number of outbound calls possible.

Progressive diallers are also known as power diallers and preview diallers.

Progressive diallers for agents

• The outcome of each call can be marked in the dialler records
• Relevant details can be displayed on-screen during a call for easy reference and recording
• Scripts can be used for a reliable and concise transfer of information while prompts can be included to collect specific, valuable information from each call

Progressive diallers for managers

• The software can be easily managed at an administrative level, allowing campaigns to be uploaded and allocated in no time
• Monitor live statistics and historical reports that display call stats overall or from individual users
• Review the productivity of staff and campaign successes so strengths can be exploited and weaknesses corrected

For a free trial of our progressive dialler software, please call us on 0844 880 9900.

Predictive dialler

Predictive diallers are aimed at business-to-consumer (B2C) calling. The intuitive dialler makes a number of outbound calls and places answered calls through to agents, greatly increasing the efficiency of outbound call management and decreasing the amount of time wasted on busy tones and unanswered calls.

Predictive diallers for agents

• The intuitive nature of this outbound call management software means staff productivity is maximised and their time not wasted waiting for calls to be answered
• Relevant information can be displayed on-screen during the call
• Scripts and prompts can be used to provide a homogeneous approach for all agents to follow and ensure key information is captured

Predictive diallers for managers

Set outbound call modes, alongside preferences that are bespoke to each campaign, and run different campaigns at different times of the day. For example, calling a consumer’s home number at 14.00 is likely to be a fruitless task and an inefficient use of time.

Detailed reports and other metrics are available to give managers insight into agent productivity and the relative successes of individual campaigns, for review, appraisal and improvement purposes.

The software offers a choice of three modes that can be changed depending on the type of campaign running.

For a free trial of our predictive dialler software, please call us on 0844 880 9900.