Couple your dialler with call logging services
Dialler software can be used alongside call logging software, allowing call stats to be displayed on a wall board. Wall stats can be viewed by employees to enhance competition and by managers to view productivity via the wall board or any device with internet access.
Peripherals for your agents
Ergonomically designed headsets allow agents to multi-task and work in comfort. Sennheiser, our trusted supplier of audio peripherals, offer a range of powerful corded and cordless headsets complete with noise-cancelling technology.
Scripts and Prompts
Scripts and prompts can be uploaded to both our progressive and predictive dialler systems to provide a unified campaign and allow specific, targeted data to be ascertained. This service improves both productivity and efficiency as potential leads are quickly identified over dead-ends.
Link your dialler with your CRM system
We offer a service that effortlessly bridges the connection between your dialler software and your CRM system.
The service automatically screen-pops relevant data from your CRM system while a call is being made, giving agents instant access to information about the recipient of the call. This service also allows agents to update CRM records appropriately once the call has ended.
Present a single outbound number
Due to UK regulation, businesses using predictive dialler software cannot present withheld numbers.
Nomis Connections offers a Caller Line Outbound Presentation service that can be placed on the line.
This service means that all outbound calls on this line can display a single number of your choosing – a non-geographic number is recommended.
Contact us at your earliest convenience to discuss the correct dialler for your business and to arrange a free trial and demonstration.