My Inbound training videos
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Introduction
An introduction to the benefits of an inbound call management service to your business. -
Day control
Use day control to set automatic inbound call routing on days that your office is closed. -
Time of day routing
Customise how your inbound calls are routed according to the time of day and cater for out of hours contingencies. -
Call divert control
Control call diverts in the event of busy lines or unanswered calls. Plan for business continuity with fall-over options. -
Date control
Create date controlled call plans that activate automatically over public holidays and closed-office dates. -
Call distribution control
Filter inbound calls across offices and teams according to call percentage or hunt groups.





