Frequently asked questions
Don't worry, our consultative approach means that we do that for you. For more information, view our commitments and values or get in contact.
For full information on moving premises, see our Moving Office page. We also have a Moving Premises Guide that is available for download from that page.
Your price plan can change as your usage changes. Call us on 0844 880 9900 to discuss your needs.
You are able to blacklist and block calls on our hosted VoIP service. Additionally, we recommend that persistent calls are reported to Ofcom. You can also look at joining the Telephone Preference Service (TPS).
If you're a new customer, you may wish to wait 24 hours and try again due to our administrative process. If this problem persists, please call us on 0844 880 9900.
If you require additional training to the on-site training already given, please be aware that you can consult a host of user guides and video training guides in the Nomis Support Centre. If these do not meet your needs, call us on 0844 880 9900 to arrange additional training.
No problem. You can reach us on 0844 880 9900 or submit an enquiry form. You'll be put in contact with a member of our dedicated pre-sales staff who will assess your needs.
For more information on how we can help, please look at our 'Products and services' and 'Nomis solutions' pages. You can also view our commitments and values, and see how we work through our 5 Step Process.
If your business telephone system is managed and maintained by Nomis Connections, call our support desk on 0844 880 0018 and our team will remotely dial into your system to correct the issue.
If your system isn't managed and maintained by Nomis Connections, you must call the appropriate suppler.
Our first recommendation is to reboot your phone. If the issue remains contact the Nomis Support Desk on 0844 880 0018.
We offer a superb inbound call management service that offers efficient call routing and an auto attendant to effectively handle calls.
Of course. Our cloud based services including hosted VoIP and inbound call management systems can be accessed via an online portal by any party with a username and password. If you don't have an internet connection at your location, call our support desk and we can access it on your behalf.
Yes you can. You can log on to your auto attendant to make changes yourself, or call the Nomis Support Desk and we'll do it on your behalf.
Yes, existing numbers can be placed on our call management software.
If your line rental forms part of your Nomis Connections solution, you can contact the Nomis Support Desk on 0844 880 0018. From there we can assess the fault and take the appropriate steps to correct it.
If you rent lines from a separate company, you will need to contact the relevant provider.
We can provide your business with UK national, non-geographic numbers. Call us today on 0844 880 9900 or submit an enquiry.
Yes, you can. We offer UK virtual numbers with 01 and 02 dial codes that can be routed to your office elsewhere in the UK.
Yes, you can. We offer both international Freephone and international virtual numbers that can be routed to your office in the UK.
VoIP stands for Voice over Internet Protocol. It is a service that allows your phone system to work through the internet instead of via traditional lines. Find out more in our business phone systems section.
Additional users can be quickly ordered by administrators using the Horizon portal. For more information, view our Horizon training videos.
First, use our internet troubleshooting guides to assess and rectify basic internet issues. If the actions in these guides don't rectify the problem, call our support team on 0844 880 0018.
Check your router settings using our internet troubleshooting guide. If the problem persists, call our support team on 0844 880 0018.
Try to disconnect and reconnect to the wireless network. If the problem persists, call the Nomis Support Desk on 0844 880 0018 and we'll be able to assist.
Call Nomis Connections on 0844 880 9900. During office hours you'll be put through to someone who can help; outside office hours you can leave a message and a member of our support team will be in contact shortly.
If you're experiencing problems with your mobile phone, contact the Nomis Support Desk on 0844 880 0018 or email support@nomisconnections.co.uk.
MVNO stands for Mobile Virtual Network Operator and is a status given to companies that provide mobile services directly to their customers.