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Our Service Centre operates as a remote diagnostic, fault clearance and system programming service as well as coordinating all appropriate site visits to ensure your telephone system is fully operational.
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Nomis Connections' commitment to you is to deliver a fast, efficient and friendly service to ensure your telephone system is fully operational, minimising disruption to your business, and to offer a single point of contact for all your telephone system needs:
- Total system support and maintenance
- Remote system re-programming / fault diagnostics
- Moves, changes and system expansion
- Consultancy and advice
- New equipment sales and software upgrades
- Installation and project management
- Network liaison and provision
Remote programming enables us to quickly identify any system faults, often clearing them within minutes, eliminating a large proportion of site visits, which ensures minimal disruption to the operation of your telephone system.
Our standard maintenance contract includes up to six minor programming changes per year. Additional and major programming changes will be charged on an hourly rate. To make changes to your system simply notify the Customer Help Desk by fax or email. Nomis will also liaise with your network provider to determine system or network faults to ensure problems are cleared as quickly as possible. |