How can an inbound call management service improve business communications?
Maximise inbound call efficiency
- Never miss a call – route, divert and queue calls to other locations to enhance inbound call efficiency and ensure no calls are missed.
- Monitor and review – discover your peak inbound call times with a detailed call logging facility. Once established, you can change routing settings to ensure maximum efficiency during these times.
- Priority call routing – ensure calls reach the appropriate recipient or a voicemail box, prioritising important calls during peak times and relieving the burden on administrative staff.
- Communicate caller value – dropped call details can be emailed to your staff so they can call back.Increase efficiency, measure success – gain initial insight into the nature of calls and advertising return on investment with our call whispering service.
- Area based call routing – automatically route calls to your nearest office using the user’s geographical location.
- Equal call distribution – spread inbound calls evenly among teams and across sites
- Record and review – Improve customer service and conform to legalities using a proficient call recording feature.
Ensure business continuity
- Continuity through disaster recovery – automatically route inbound calls to multiple numbers if main lines are unanswered or unreachable.
- Voicemail anywhere – receive voicemail messages wherever you are as audio files on your laptop or smartphone.
- Move with ease – calls are efficiently routed to a new destination at the click of a button; taking the burden away from moving offices.
Want to manage your inbound calls?
Discover My Inbound, our inbound cloud call management service. 
If this service is for you, please contact us whenever you’re free.