A service designed to minimise capital outlay and maximise the efficiency of inbound call management.
What is an inbound call management service?
Lost calls may cost your business more than you realise…
Inbound callers who are simply left to ‘ring out’ inevitably have bad views on your business, questioning your professionalism and ability to manage clients.
Consider inbound service calls for example, where existing customers are unlikely to stay with you if their enquiry is constantly met with an engaged tone.
To keep your customers feeling important and looked after, your business needs to manage inbound calls in the best way possible – through call queuing in this example. Our inbound call management service allows calls to be queued in the cloud, saving your business the added costs of additional multiple lines on which calls are traditionally queued.
To effectively handle inbound calls, Nomis Connections provides an inbound call management service, My Inbound.
This service starts from just £10 per month and allows complete control and customisation of inbound call plans, providing the user with a host of options and features designed to route calls to their correct destination in the most efficient way.
This software can be used alongside both new and existing phone systems to maximise the efficiency with which inbound calls are managed.
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Available as Contact Point, Contact Path and Contact Pro, Nomis Connections’ inbound services need no capital outlay and can be set up on the network in minutes for maximum operational flexibility.
How does an inbound call management service work?
Inbound calls are handled by an intelligent system that offers multiple routing options that point to specific areas of the business.
Different routing options can be placed on different days and at different times; out of hours and weekend options, for example.
Administrators can determine the manner in which inbound calls are dealt with on a day to day basis, or in the event of disaster recovery, via an easy to use interface through an online portal.
This interface can be accessed from anywhere through a computer or via a smartphone app for Android, Blackberry and iPhone.