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Nomis Connections guides users in managing their business broadband usage in an age of increasing demand for the internet.

The internet is a tool that you use every day, even if you don’t realise it. Staff are becoming increasingly reliant on the internet to keep informed, connected and in control.

Everything from computers and servers to phone systems and smartphones require an internet connection to work. The ability of broadband to quicken processes and improve efficiency makes it a valued asset for all businesses – one most could not do without.

What uses your business broadband?

Business-centric devices

Servers, computers and phone systems form the foundations of all businesses. Traffic is running to and from them almost constantly; for user purposes during the day, while remotely backing-up overnight.

Other business-centric devices that rely on broadband to function include POS, CRM, inventory and billing services. SIP connections and hosted VoIP systems are also dependent on your broadband service.

These processes are critical to the running of your business and should be given priority over lesser services, such as music and video streams.

Mobile devices and business broadband

Mobile devices use the internet when updating mailboxes, uploading photos and documents to the cloud, browsing the web and running apps. Additionally, many mobile devices are set to auto-update and backup over Wi-Fi when locked and charging.

Accumulation of these actions from multiple devices may put pressure on your broadband and take you over your download limit. It is important that you monitor your usage to ensure your broadband package is sufficient to handle your mobile fleet.

Broadband and streaming

Streaming services such as BBC iPlayer and Spotify have become very popular over recent years; but can be heavy on bandwidth if in high-demand and watched through multiple streams.

Did you know?

Streaming radio and television 24/7 will have a noticeable impact on your broadband usage. Remember to turn the stream off when your office is closed.

Broadband and the cloud

Cloud storage is becoming increasingly popular in businesses. These services are cross-platform, meaning they can be used by computers, tablets and smartphones alike – relying on a broadband connection to access files in the cloud.

Without proper monitoring, these services can upload and download these files at will, using your broadband without you even realising.

Did you know?

Streaming radio and television 24/7 will have a noticeable impact on your broadband usage. Remember to turn the stream off when your office is closed.

Broadband and the cloud

Cloud storage is becoming increasingly popular in businesses. These services are cross-platform, meaning they can be used by computers, tablets and smartphones alike – relying on a broadband connection to access files in the cloud.

Without proper monitoring, these services can upload and download these files at will, using your broadband without you even realising.

Your business broadband usage

Monitoring your broadband usage

The best practice, and one that we always apply, for managing your broadband usage is monitoring it. Through monitoring, you are able to establish your typical use and act upon radical usage changes before it costs your business.

The ‘Summer of Sport’

Your business’ broadband usage may be put to the test during the summer of 2012; with several of high-profile events in Europe – European Championship Football, the Olympic Games and Wimbledon.

These events will not only have high attendance levels, but also high viewing figures, a large proportion of which will be via online streaming services.

Multiple streams can quickly eat into – and even eradicate – your download allowance. These services will also slow your network and result in lower call quality for those using VoIP or SIP services.

What can be done?

There are a number of things that can be done to limit the impact on your business from increased demand and strain on broadband services:

  • Ensure QoS is enabled if you have a compatible router – this guarantees voice quality is given preference over VoIP or SIP connections
  • Consider placing a television or computer in communal area, instead of staff streaming services to their own computers individually
  • Block access to selected streaming sites (contact us for more information)
  • Accept that your usage will increase – Nomis Connections issues a charge of £1.50 per GB over your allowance (other ISPs may charge significantly more)
  • Enquire about raising your data cap

Find out more about the impact of the Olympics on communications services.

Where appropriate, businesses should give preference to business-critical devices and processes above all else.

Mark Balzaretti – Head of Operations and Customer Service, Nomis Connections