While many businesses choose to record their calls, businesses that are regulated by the Financial Services Authority are legally obliged to record all outbound and inbound calls for audit and review purposes.

This regulation has been in place since 2008 and demands that all communications records from FSA regulated businesses must be retained for a period of at least 6 months – though specific records may need to be kept longer at the request of the FSA.

For more information, download a copy of the FSA regulations on call recording.

How can Nomis Connections help?

When consulting with FSA regulated businesses, our pre-sales team will endeavour to make you aware of all FSA regulations on call recording if you are not already aware.

When designing your business telecoms solution, we will ensure that a quality call recording service is included in a way that gives your business the best solution at the best value for money.

To discuss call recording for your business, please contact us.