Do you need to record your telephone calls, both inbound and outbound? We can provide the solution without it costing you as much as you might think.
Nomis Connections provides a reliable and high quality call recording system that can either monitor all telephone calls on all extensions, or a combination of inbound and outbound calls on certain extensions.
- Digital handset compatible.
- BRI lines.
- Analogue lines.
- Simple USB connectivity.
- Neat and compact.
- Encrypted tamper-proof recordings.
- 4 ports.
- Export to MP3.
- Centralised storage.
- Unlimited storage.
- Fully automatic backup.
Our software solution provides searchable fields to find the exact call you need to locate from the database - search for calls by: date, time, duration, call direction, line number, extension, inbound number, dialled number.
Prices for our business call recording packages start at £1,995 for a professionally installed system, tailored exactly to your requirements.
Is your call recorder PCIDSS compliant?
The Payment Cards Industry Data Security Standard (PCIDSS) was created to help organisations that process card payments prevent fraud by tighter controls on data. Compliance is essential if your organisation is taking card payments.
If you are handling credit or debit card details over the phone then you cannot record or store the parts of conversations that contain account details being discussed. Using our PCIDSS compliant call recording solution users can simply pause the recorder.
Contact us now to find out more about PCIDSS compliant call recording.
Our role in the installation of your call recording system
1) Full assessment of voice recording needs
In order for a comprehensive plan to be formulated we will need to know exactly what you intend to use the call recording equipment for, both long and short term. We will have collected much of this information during the sales cycle. Ultimately, we will prepare a document detailing your exact call recording requirements that will form the basis of the installation.
2) Implications of installation
The impact to your business on the day of installation will be clearly explained to you. Naturally, we will work to keep any disruption to a minimum.
3) Backup and archiving of recorded calls
Every installation of call recording equipment and software will have different requirements in terms of backing up and archiving recordings. For example, if your recordings are mission critical, your backup and archive procedures will differ greatly from a call centre taking a selection of calls for monitoring agent performance. Our representative will discuss your requirements, make sure that the archiving system you have will meet these, and then make some recommendations as to good practice for backing up and archiving the recordings of your telephone calls.
4) Call recording training
In order that you gain maximum benefit from your call recording system, your training requirements will be discussed so that we can give the right staff the right knowledge. Any training schedule will be agreed as part of the overall installation plan.
5) Installation of the call recording systm
Installation and training will be carried out in accordance with the agreements made at the pre-installation planning meeting.
What do I do next?
Please use our web form to contact us or call us on 0845 450 5065 to learn more about how we can assist you with your requirements.
Customer support of the highest quality is a vital component of our service.